Refund & Return Policy

Last Updated: June 2026

At Peptalyon Co., we are committed to providing high-quality research materials and excellent customer service.

Due to the nature of our products, all sales are considered final unless otherwise stated below.

Returns

For quality assurance and product integrity reasons, we do not accept returns of any opened, used, or tampered products.

Products returned without prior authorization will not be accepted.

Damaged, Incorrect, or Missing Items

If you receive a damaged item, incorrect item, or if part of your order is missing, please contact us within 48 hours of delivery.

To assist with your claim, please provide:

Your order number
Clear photographs of the product and packaging
A description of the issue

Approved claims may qualify for a replacement, store credit, or refund at our discretion.

Order Cancellations

Orders may be canceled before shipment. Once an order has been processed or shipped, it cannot be canceled.

Shipping Issues

Peptalyon Co. is not responsible for delays caused by shipping carriers, weather events, customs processing, incorrect shipping information provided by the customer, or other circumstances outside of our control.

If a package is marked as delivered by the carrier but cannot be located, customers must contact the carrier directly to initiate a claim.

Refused or Undeliverable Packages

Packages returned due to an incorrect address, refusal of delivery, or failure to collect the package may be subject to reshipping fees. Original shipping charges are non-refundable.

Research Use Only

All products sold by Peptalyon Co. are intended solely for laboratory and research purposes. Products are not intended for human or veterinary use, consumption, injection, diagnosis, treatment, or prevention of any disease.

Contact Us

For assistance regarding your order, please contact:

Email: support@peptalyonco.com